Project Management Tools provides you reviews and recommendations of tools that might perfectly suit your growing business.
Thursday, December 10, 2015
7 Major Myths Business Organizations Believe When It Comes To Procure To Pay Software
Saturday, February 28, 2015
PM Building Relationships: RESPECT
Mutual respect is one of the hallmarks of a successful relationship. To gain respect in a business environment, it is important that the two groups understand each other’s roles and responsibilities. One way of developing this understanding is to have members of the two groups work closely together. Depending on the nature of the project, the project team may benefit from having someone serve a “tour of duty” in the customer’s department. By functioning as a member of the department for a few weeks, the “tourist” will learn how the customers work and—just as importantly—why they do things the way they do. This can be invaluable, particularly when the project involves reengineering the customer’s procedures.
Although it is less common for customers to serve a tour of duty, they can benefit from a briefing on the team’s organization and the tasks that are involved in completing the project. Without that, they have no way of understanding the complexities of the typical project and may become frustrated with the length of time required to complete what they believe to be a simple task.
Differences Between Staff Augmentation And Outsourcing
Characteristic |
Staff Augmentation |
Outsourcing |
Company contracts for |
Individual contractor’s work |
Predefined service or product |
Selection of staff to perform work |
Company’s (company staff interviews prospective contractors) |
Outsourcer |
Day-to-day direction of staff provided by |
Company |
Outsourcer |
Pricing |
Time and materials; hourly rate or per diem |
Fixed price, typically payable monthly or on completion of specific deliverables |
Location of staff |
Company site |
Either company or outsourcer’s site |
Co-employment concerns |
Possible, if lengthy assignment |
None |
Measure of success |
Individual tasks |
Deliverables |
Key to success |
Individual contractor |
Outsourcer |
Friday, February 20, 2015
Characteristics Of Successful Leaders
Thursday, February 19, 2015
Risk Management Basic Steps
Risk management should be repeated at various stages of the project. Although the scope under consideration will vary with each iteration, the process remains constant. The four basic steps are:
1. Identify the risk.
2. Evaluate the potential effects and severity of the risk.
3. Prioritize the risks.
4. Develop a mitigation plan.
Tools For Determining Customer Requirements
Tool |
Advantages |
Disadvantages |
Surveys |
Relatively inexpensive to administer; require minimal effort from team |
Unless carefully constructed, may not elicit important information |
Focus groups |
Provide opportunity to digress from agenda and discover underlying problem; group setting may encourage participation and “building on” another’s response |
Require more time to conduct than surveys; group setting may intimidate some participants |
Individual interviews |
Excellent way to discuss sensitive topics and to obtain specialized information that might be boring to others in a group setting; ideal for people who are uncomfortable in groups |
Most time-intensive method |
Site visits |
Excellent way to see the effect of problems and to meet customers who would otherwise be inaccessible |
Can be expensive; customers may be unwilling to host site visits |
Customer complaints |
Lowest cost |
Provides only one perspective; does not address problems that other customers have not expressed; unbalanced, since it does not include positive comments |
Types of Customers
◾ External Customers. These are normally easily identified. In the case of GWC and IW, these were the companies who purchased their widgets. They were not, however, always the ultimate customers.
− Ultimate Customers. These external customers can also be classified as end users or consumers. If Great Auto, one of GWC’s external customers, incorporates GWC’s widgets on the cars it manufactures, the person who buys one of Great Auto’s cars is GWC’s ultimate customer.
◾ Internal Customers. These are the company’s departments and individual employees who use a product or service. In the relocation project, they are primary customers, since the majority of the work that is being done is for their benefit. Internal customers come in two varieties: immediate and intermediate.
− Immediate Internal Customers. These are the departments that are directly impacted by the project. For the relocation project, that includes all employees. If the project addressed the manufacturing process, with the end product being a finished widget, the immediate internal customer would be the Packaging Department, since it is the first department to use the widget.
− Intermediate Internal Customers. Intermediate customers stand between an immediate internal customer and an external customer. For the relo- cation project, there are no intermediate internal customers. However, using the example of the widget manufacturing process, the Shipping Department would be an intermediate customer. Shipping receives a product or service (a widget) from the immediate customer (Packaging).